Imagine if your support staff had no set guidelines for handling a customer services ticket. It would be like you pulled in a group of random people from the street, sat them down at the helpdesk, and expected to see a job well done. That’s essentially what you’re allowing when you fail to standardise processes. Your company’s operations […]
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Websites, publications and consultants are all eager to advise us how to create the ‘perfect’ company culture; everything from redesigning offices to throwing more team events are common “insights”. However, as many executives have, we have often observed colleagues at these “company bonding” events and wondered, is this working? The truth is that a company […]
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Project Success is a tricky subject; many c-suite / exec team members simply think that all Projects should be a success so why would they need to define success? This obviously allows ambiguity in the “success” of the project – allowing issues on budgeting, delivery and even profitablility to be (at best) overlooked or (at […]
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