Too often in the business world of hard-nosed, data-driven and logical analysis, creativity can be left behind. Many see creativity as too unstructured, or “right brained” with a lack of rigor and discipline. One of the keys to delivering greater success is discovering the way to combine logic, process, structure AND creativity. Well there are […]
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Imagine if your support staff had no set guidelines for handling a customer services ticket. It would be like you pulled in a group of random people from the street, sat them down at the helpdesk, and expected to see a job well done. That’s essentially what you’re allowing when you fail to standardise processes. Your company’s operations […]
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Brainstorming seems to be part of every manager and leaders toolkit and undoubtedly, for many situations, brainstorming is a useful tool – however brainstorming is often utilised to encourage innovation but is it really the way to encourage creative thinking in 2018? Merriam-Webster defines brainstorming as: a group problem-solving technique that involves the spontaneous contribution […]
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Workplace burnout is a global issue, ever increasing workplace demands, low levels of perceived control and lack of support are just a few factors found to contribute to its rise. In order to stay afloat in this fast-paced, electronically connected environment most of us fall back on multitasking as a method of tackling heavy workloads. […]
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Business growth is one of the most talked about subjects in the entrepreneurial world. Unfortunately, much of that talk is based on faulty assumptions or erroneous beliefs about business growth. So, thinking about business growth, what comes to mind? Well, growth is essential; in fact, businesses either grow or die. Growth is a nice linear […]
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Mindfulness has been all the rage in recent years. Numerous leaders have come out to praise the benefits of ‘being present‘. But are you aware of your current way of working really hindering your performance? American Israeli teacher, and writer in the areas of positive psychology and leadership Tal Ben-Shahar advises using an hourly chime to interrupt your […]
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So as you may have seen in our previous post, we do not believe that brainstorming—that go-to approach to generating new ideas since the 1940s—is the golden ticket to innovation after all. Science shows that brainstorms can activate a neurological fear of rejection and that groups are not necessarily more creative than individuals. Brainstorming can actually be […]
Read More[icegram campaigns=”412″] As we discussed in a separate blog post Why a flat structure maybe strangling your business it is important for a developing business to periodically reconsider its structure in line with the growth and complexity of the organisation. Many businesses start out with a Flat organisational structure yet do not review this as important changes occur […]
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[icegram campaigns=”412″] No matter the size or effectiveness of your service desk, every operations or service manager questions how to implement continual service improvement (CSI) and make it meaningful. Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts, CSI can be effective only […]
Read MoreAs a leader or a manager it is a major part of your job job to create an environment where people can meet their potential. Furthermore, it is the leader’s job to keep the team heading in the right direction. Most managers have their own superiors and what matters most to them is delivering results […]
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