improvement Archives - Conduit Consulting

13 Jan

Change can be demanding – Here’s our first 5 tips of how NOT to manage change

Andy McComments off.

Change is demanding and challenging, so knowing how not to implement change in organisations is as important as knowing how to deliver change to enable you to plug any change management gaps in your organisation’s change strategy. Change is vital for organisations. It helps organisations to stay at the forefront of any emerging technological advancements. Transforming […]

Continuous Service Improvement – The seven steps

Andy McComments off.

[icegram campaigns=”412″] No matter the size or effectiveness of your service desk, every operations or service manager questions how to implement continual service improvement (CSI) and make it meaningful. Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts, CSI can be effective only […]

Why I.T. infrastructure should never be project managed

Andy McComments off.

I.T. infrastructure should be fluid – being constant reviewed, growing and adapting as the business grows and changes, so if you need to run a project, it stands to reason, you’ve already failed. By definition, an IT project is a temporary structure to govern and deliver a complex change (such as a new product or […]