plan Archives - Conduit Consulting

plan

28 Apr

Project – Plan or Schedule – Agile or Traditional Projects?

Andy McComments off.

The role of a Project Manager is a role of variety – every day roles include: scheduler, budget analyst, occasional relationship coach and more! As we have discussed in previous posts, many organisations are less than clear on a Project Managers role – however even less are clear on the different methodologies that can be […]

4 Feb

Continuous Service Improvement – The seven steps

Andy McComments off.

[icegram campaigns=”412″] No matter the size or effectiveness of your service desk, every operations or service manager questions how to implement continual service improvement (CSI) and make it meaningful. Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts, CSI can be effective only […]